This study will draw on internal documentation to examine services that ISANS provided prior to and during Covid-19, engaging the organization’s leadership to reflect on their experiences and draw out lessons from this time. Researchers will work with ISANS to document the steps taken to meet the challenges of Covid-19, including readjusting staff roles and goals, dealing with issues of morale, mental health concerns, and the unusual demands of working from home in isolation, as well as continuing to deliver their services at a distance and build and develop the bonds of trust and support with their clients.